Truck Center Companies is committed to providing the best and most efficient service to all our customers. Elite Support represents a dual effort between Daimler Trucks North America (DTNA) and Truck Center Companies to guarantee five features that make customer experience at our dealerships better.

The five features of Elite Support include:

Certified Technicians

Elite Support promises a higher-level technician and assesses techs using a superior grading scale. All technicians at TCC maintain a thorough understanding of all vehicle equipment and they continue to undergo quarterly training by our industry-leading technical trainers at our on-site training center, to stay up-to-date on the newest technology and systems.

Parts Availability

Every TCC location follows a data-driven stocking program, that helps us estimate the demand for parts at each location, so we can have a wide selection of parts for replacement. All our locations are within a day’s drive of at least one fully-stocked parts warehouse and we’ve invested over $10 million in parts inventory across our dealer network. We strive to ensure you never have to wait long for the parts you need.

Continuous Improvement

At Truck Center Companies, we believe that good just isn’t good enough, and we demonstrate that by committing to continuous improvement every single day. Each of our locations is staffed with a Continuous Improvement Coordinator (CIC) whose mission is to ensure that we are always meeting the Elite Support standard of excellence.

Amenities

We know how valuable your time is and we don’t want to see it wasted. Even though we strive to service trucks in the most efficient way possible, the best things can take time. That’s why at Truck Center Companies you can sit back and enjoy various amenities offered to make your time with us more comfortable. By the time your truck is fixed, you might even find yourself wishing we’d taken our time.

Express Assessment

Our commitment to providing a preliminary diagnosis and communication to the customer within two hours of your arrival.

If you have any questions about Elite Support or suggestions about how we can serve you better, we’d love to speak with you. Email us at info@truckcentercompanies.com or call 402-592-2440 to connect with a representative.